Privacy Policy

Stryx Shield VPN ("Stryx Shield," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website, applications, and services (collectively, the "Services"), how we use that information, and the choices you have.

By using Stryx Shield VPN, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

We collect only the information necessary to provide and improve our Services:

• Account information: Email address, subscription status, and billing details when you create an account or purchase a plan.
• Payment information: Processed by secure third-party payment providers. We do not store full credit card numbers on our servers.
• Support communications: Messages you send when contacting support or submitting forms on our website.
• Website usage data: Basic analytics such as pages visited, browser type, and approximate region (country level) to improve our site and marketing.
• App diagnostics: Crash reports, connection errors, and performance metrics to fix bugs and improve reliability — not your browsing activity.

Stryx Shield VPN is designed with privacy at its core. We do not monitor, record, or store:

• Your browsing history or DNS queries while connected to the VPN
• The content of your traffic or communications
• Your original IP address paired with timestamps of VPN sessions
• Connection timestamps linked to your identity

We may collect aggregate, non-identifying statistics (such as total bandwidth per server) to maintain network performance. These statistics cannot be used to identify individual users or their online activity.

We use the information we collect to:

• Provide, operate, and maintain the VPN Service
• Process payments and manage your subscription
• Respond to support requests and communicate with you
• Send service-related notices (e.g., security updates or billing reminders)
• Improve our apps, servers, and website experience
• Detect and prevent fraud, abuse, or violations of our Terms of Service
• Comply with applicable legal obligations

We do not sell your personal information to third parties for advertising or marketing purposes.

We may share limited information only in these circumstances:

• Service providers: Trusted partners who help us operate our business (payment processing, hosting, email delivery) under strict confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental request, and only to the extent necessary.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to users where required by law.

Because of our no-logs policy, we cannot provide information about your online activity that we do not possess.

Our website uses cookies and similar technologies to remember preferences, analyze traffic, and improve functionality. You can control cookies through your browser settings.

The Stryx Shield VPN desktop application does not use advertising cookies. Essential cookies on our website may include session identifiers and analytics tools that help us understand how visitors use stryxvpn.com.

We retain account and billing information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Support tickets may be kept for a reasonable period to resolve disputes and improve service quality.

When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Data portability, where applicable

To exercise these rights, contact us at privacy@stryxvpn.com or through our Contact Us page. We will respond within the timeframe required by applicable law.

Stryx Shield VPN operates servers in multiple countries. Your information may be processed in locations outside your country of residence. We take appropriate safeguards to ensure your data receives an adequate level of protection consistent with this Privacy Policy and applicable regulations.

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We use industry-standard encryption and security measures to protect your data in transit and at rest. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your account credentials confidential.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or in-app notice. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our privacy practices, contact us at: