How can we help?
Find answers, setup guides, and troubleshooting tips for Stryx Shield VPN on Windows. macOS setup is coming in September.
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Getting started
Install Stryx Shield VPN on Windows and connect in minutes. macOS support is coming in September.
Connection issues
Troubleshoot slow speeds, disconnects, or failed connections.
Account & billing
Manage your subscription, trial, and payment details.
Streaming & access
Tips for streaming, region switching, and app compatibility.
Privacy & security
Learn about encryption, no-logs policy, and kill switch.
What is a VPN?
Understand how VPNs work and why you might need one.
Frequently asked questions
How do I contact Stryx Shield VPN support?
Premium subscribers can reach our team 24/7 via the in-app help option or email at support@stryxvpn.com. Basic users can browse this help center and our setup guides.
Why can't I connect to a server?
Try switching to a different server location, restarting the app, or checking your internet connection. Disable other VPN or firewall software temporarily to test.
Is Stryx Shield VPN available on mobile?
Stryx Shield VPN is available now on Windows. macOS, Android, iOS, and TV apps are coming soon.
How do I cancel my subscription?
Sign in to your account, go to Billing, and select Cancel subscription. You will keep access until the end of your billing period.
Still need help?
Premium members get 24/7 priority support. Everyone can reach us by email — we typically respond within one business day.
support@stryxvpn.com